Frequently Asked Questions

How do I calculate how much storage space to rent?

Our handy storage calculator will help give you a rough estimate of how much room you will need. We also recommend that you call and talk to one of our representatives to help you establish the best size of unit for your needs. Also, please visit our facilities to see for yourself, we would love to meet you.

How long do I have to sign up for?

There is no minimum sign up time – as long as you are with us for one month we can accommodate you.

When can I get to my belongings?

You may retrieve your belongings at any time, we are a 24 hour a day functional facility. All we ask is that you visit us during office hours on your first visit to sign up.

How much notice must be given when I move out?

We ask that you give at least one week notice before you move out, written or verbal, so that we can settle your account balance and see if we can help you with the move out.

How can I make a payment?

We accept cheques, cash, debit, credit cards, and post dated cheques. We can also charge your card every month, which is especially convenient if you live a distance from our facility or have a busy schedule.

Are the units climate controlled?

We offer heated units at our facility for your temperature sensitive items such as old furniture, instruments, as well as electronics and more.

Is it possible to view the storage units before I rent?

You can see some units online, and we are more than happy to show you our facility anytime you wish, and help you with tips for smart packing as well as smart unloading.

Will I have to climb steps or use an elevator to store my belongings?

No. James Snow Parkway is all ground level and drive up units so there are no elevators, stairs or loading docks to deal with when you come into our facility.

Will I need to sign a lease or contract?

Yes there is a simple lease agreement that takes about 15 minutes to complete.

Are my contents insured?

James Snow Parkway Self Storage is not responsible for the contents of the unit. We recommend that you speak to your own insurance company, if you don’t have one we can recommend one for you.

Who provides the lock and holds the key?

At James Snow Parkway Self Storage we sell locks if you do not have one of your own and you will walk away with the key for your own unit safe and sound.

What is the best way to pack my storage unit?

Depending on how often you will be visiting the unit: If you visit frequently than stable free standing shelves are a good option; if you are storing for a while and won’t need to come in then pack tightly and make sure that you use the space wisely – turning couches on their side helps keep the space open. See our moving and packing supplies, they may help.